Support Services

Airport Pick-up

After you organise your flight to New Zealand please tell us when you will arrive in Wellington. An NZ Institute of English staff member will meet you at the airport. Wellington airport is not very big so it is easy to find the staff member and they will hold a sign with your name on it. They will take you to your accommodation.  Please note a $50 NZD charge applies to airport pick-up.

Orientation

When you arrive at school we will show you around the city and help you to find everything that you need. An NZ Institute of English staff member will help you to open a bank account, get a bus/train ticket and to find important places in the city. We can show you supermarkets, the library, the bus/train station and cafes/restaurants.

Visa Help

It is a difficult job getting the right Visa but NZ Institute of English can help you! We will help you to understand your Visa and help you to contact your embassy if you have Visa problems.

Student Counselling

It is important to us that you are happy when you study with us. We work hard to make sure that if you have a problem you can always talk to a member of staff who will help you. We will make sure that your classes suit you, give you help with finding good quality accommodation and for bigger problems, we have contact numbers for health, financial and legal organisations so you can get the support that you need.

Pathway Applications

After you have improved your English you might want to study at a university or at our sister school, the New Zealand Institute of Sport. We can help you to prepare for the entrance exam/test and help you to apply for courses.

Code of Practice

The Code of Practice is a government policy which English language schools follow. It is basically a rule book for English language schools and it helps to protect international students and to make sure that students get good service and support. The New Zealand Institute of English supports the Code of Practice and is approved by the government and NZQA.

Terms and Conditions

Take a look through our Terms and Conditions.